Some insurers will continue to service existing policies; others will sell off your policy to another insurer. iStock By Kimberly Lankford, Contributing Editor From Kiplinger's Personal Finance, February 2017 My long-term-care insurance company, John Hancock, is no longer selling new policies. What will happen to my coverage? --B.C., Arlington, Va.SEE ALSO: 10 Financial Decisions You'll Regret in Retirement John Hancock will continue to service existing policies and pay claims, even though it recently stopped selling new policies (except for the federal employees’ plan). Several other long-term-care insurers have also stopped selling new policies over the past few years because of larger-than-expected claims and the effect of low interest rates. As with John Hancock, some of them continue to service existing policies; others have sold their business to other insurers that service the policies. Got a question? Ask Kim at email@example.com.